I liked the climbing wall and AMAG fighting centre...

I liked the climbing wall and AMAG fighting centre. However, we had to cancel a climbing lesson the day before due to an injury related to my girlfriends hypermobile joint condition.

We were told that we could not refund or reschedule unless we got a doctors note.



I get why they want to put people off cancelling last minute but I believe that this was extremely poor customer service in this case and we have not went back climbing since.

It goes a long way to simply respect customers enough to believe what they are telling you.