I would like to take this opportunity to commend R...

I would like to take this opportunity to commend RooterPLus and their plumber Cole for a job well done at our house.

On Saturday morning, our toilet on the main floor near the guest bedroom started leaking a lot of water on the bathroom floor and down into the unfinished basement a floor below. We initially called two other plumbers and left a message with one and the other did not service our area. Our third call was to RooterPLus. We immediately talked to Jacqueline, a customer service representative, who said she would call back as soon as she determined who could get there the quickest. Jacqueline called back a few minutes later and said Cole would be there within one hour. Exactly one hour later, a very nice young man knocked on our door.

Upon arrival and slipping on shoe covers, Cole immediately went to our bathroom and started a process to diagnose the problem. Once it was identified, he explained the issue to us in layman terms, and provided a written estimate on the cost of the two options, dependent upon the severity of the problem once he dismantled the toilet. The final result was a bad flange seal under the toilet which he replaced. All through the process he explained what he was doing. He showed us the damaged part before removing it and repaired the toilet. We also asked him to make a few other minor plumbing repairs while he was here.

We would like to thank RooterPlus for their prompt attention to our plumbing problem and also sending out Cole. Cole was skilled, reliable, professional, and very polite. In summary, RooterPlus will now be our go to plumbers for future needs. We would highly recommend RooterPlus to our family, friends, and neighbors.