Ud Se

Review of Shangri La Georgetown,Penang

Very enjoyable stay and amazing service. But the f...

Very enjoyable stay and amazing service. But the following can be improved to make the stay excellent;
- More dustbins in the Malaysia Suite (in the pantry, living room, study etc.)
- Suite pantry has no soap
- No place to put soiled towels in the toilets
- Many staff members did not recognise club guests (especially when staying in the largest suite). Apart from a handful of club staff many staff members did not recognise the guests and kept asking for the room number including in the club - not the standard at a Shangri La/Jen
- Master bathroom in the suite had a malfunctioning lock and a broken bidet
- Evening turndown on request