the front desk, room servers, everybody that has f...

the front desk, room servers, everybody that has face-face interaction with guest are very polite and nice. (of course their job requires to be)
Accounting department is a JOKE: I got extra charged on my card, have been transferred to accounting department and no one picks up, left several voicemails, no call back. called and yelled on the front desk employee, then she was able to connect to live accountant. all they did apologized for an extra charge with a promise of refunding. **be aware of when giving your card for a accidental damage". my company and I both would have been charged doubled if I never noticed the extra charge ($170) after three weeks of the charge.