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Flaurese

3 years ago

Falsely advertised Vegan dish containing large chu...

Falsely advertised Vegan dish containing large chunks of chicken buried in katsu "Vegan" sauce

I was drawn in by the new "Vegan" pumpkin katsu curry on offer. Whilst eating through the meal I was devastated to find chunks of breaded chicken buried in the katsu sauce which i've never experienced anywhere in my life.Whilst eating my way through the meal I noticed two chunks and small shreds of chicken(in batter).A complete violation of customers with dietary requirements.

I spoke with the manager in a very calm manor and was met with a very lax approach citing statements such as "what can i currently do about it" "someone may of made a mistake a kitchen" "i'l look into it" . I asked (Prasant Danal) (MANAGER) If he had any dietary requirements and he said he doesn't eat beef for what i believe may be religious reasons and asked what his response would be. He agreed that he would have a very negative reaction.

I asked specifically about whether or not the sauces are prepared in-house and he said they come in the morning. I then went onto say "if that is the case that means there is a massive potential of cross contamination across the products that were in store claiming to be a vegan option".I have various friends who are allergic to certain meat/dairy products and I think its absolutely outrageous that a blunder of this nature could take place.

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