Ram Ranjan

Review of Hoffman Audi

I have to rewrite my review after a recent unprofe...

I have to rewrite my review after a recent unprofessional and bad service experience at Hoffman Audi. I purchased the car at 33K miles and was convinced by the sales team to purchase the AUDI CARE maintenance package to save money in the future. I bought the 45k and 55k AUDI care packages for around $800. In two years time when I went for the 45k service I was told that the CARE packages had expired in an year after purchasing the car. This means I was supposed to get both 45k and 55k services done within a year. This was never communicared to me when purchasung the car. After several attempts (10 or more calls over several weeks at least of which the service never returns your calls) to get help from hoffman Audi, I was offered a 15% discount on a $350 service. The experience with the service department was nothing short of terrible and they did not care to make it right for a customer.