Troy Troutner

Review of Hyatt Regency Indian Wells Res...

Stayed at this location 3/11 - 3/13 with the under...

Stayed at this location 3/11 - 3/13 with the understanding that services would be limited due to COVID, however, upon arriving found the hotel to be a skeleton. No food service is available after 10pm and nothing is really anywhere nearby to walk or catch a cab/Uber. Staff is almost impossible to find. One person running the whole desk and had to try to call multiple times in a row to get anyone.

The room, same thing. Absolute skeleton, not even water (complimentary or available for purchase). In-Room coffee machine shrink wrapped to a point it was stuck but even after that, no water for the machine and one coffee pod.

Furniture has been removed through majority of the hotel, spa is closed, and gym is closed even with ample room and state approval for outdoor (and now indoor). Pool same thing, almost no staff to be found and a hunt for towels.

I'm all for safety but the extreme that this Marriott far surpassed any property I have been to during the pandemic. Yet a resort fee is charged. If you choose to be open and operate, my strong recommendation is advise your guests properly, provide them adequate items to still feel comfortable, and a level of service (or any staff). Otherwise simply stay closed till the pandemic has cleared.

Overall disappointing and uncomfortable environment that nearby hotels and resorts have found to balance well for guests during this time.