Jenna Hawkins

Review of DCH Health System

These people need to get their lives together. My ...

These people need to get their lives together. My brother in law was transported to this place for emergency surgery. The staff here treated his emergency like he came in with a scrape on his knee. His jaw was broken in 3 different places. He couldn't swallow or spit. He was having trouble breathing bc of the swelling in his face and neck. He was bleeding from his mouth. He was at DCH for 4 hours before they even got him a wrist band. After being there for hours, a nurse finally came in to administer an IV. She couldn't stick his veins. She called in another nurse who took 2 more hours to even get to his room. The surgeon got there before most of the nurses did. They wrote my and my husbands numbers down in his chart and said they would call us as soon as he got out of surgery. We never heard from anyone. I called DCH at 5am to talk to his nurse to make sure surgery went ok. She was very rude to me. I told her they was supposed to call us soon as he got out of surgery and she said I didn't know I was supposed to call anybody. Perhaps had she read anything in his chart she probably would've known to call. This was the worst experience and they treated his injury like it was nothing and from now on I will request to go to Birmingham. The staff here are lazy and do not care about their patients only that paycheck. He laid in the hospital suffering for 11 hours before they finally took him into surgery. He laid in the hospital for 10 hours with NO meds before anybody could administer the IV correctly.