Nicole Spaid

Review of Guy Roofing

We are a military family living overseas when we h...

We are a military family living overseas when we had roof damage from a hurricane. The roof was replaced by Guy Roofing in Feb 2019. We are currently selling our home and the inspector found 2 shingles that slipped and were not installed properly. When I called to inquire about fixing the workmanship I was told the warranty had expired (in February, btw) and they do not work in our area anymore anyway. That this work was done under the 'old system, whatever that may mean.
To say I am frustrated is an understatement. How were we going to inspect workmanship on a 2 story roof from Europe? Two slipped shingles. Guy Roofing certainly did not hesitate to come out and benefit off of the damage the hurricane left behind, but will not work this area to fix what they did not install correctly.
We are very disappointed.
The VA will not approve a loan without this fix and I am now going to have to pay someone else to fix what seems to have been improperly installed with zero help from 'upper management.'
This could have been such an easy fix for your company. Zero help. I wonder if you will not fix the easy stuff, how hard do you fight the big stuff? Also, perhaps if you are not willing to service the area you sold to, maybe you should not service that area to begin with.
I will be in contact with the BBB and our insurance company that thought you would be a good fit for our claim.
Disappointing.