Amir Husseini

Review of Hilton Surfers Paradise

One of the worst Hiltons I have ever stayed in!

One of the worst Hiltons I have ever stayed in!

This rating is based on the service which was abysmal given we are talking about Hilton.

They have a system whereby overnight the aircon doesn t run on full capacity cause you wake up in the middle of the night and early morning and you can feel the room is much warmer than compared to during the day and at night.

House keeping - water wouldnt be stocked in the room on cleaning and would have to be requested - every single day! This is despite the fact that water is charged at $3/bottle. I don t know of even a 4 star hotel in the world where 2 bottles of water aren t given daily as complimentary.

Toiletries like toothpaste and shower cap etc. would have to be requested and weren t replaced in the room on cleaning.

Fresh towels were kept on the bed. Not in the bathroom.

When I spoke to the manager on duty Anke she didn t even apologise for anything and in fact said sure post all of this in your review.

The quilt on the bed is not in a quilt cover but instead it s placed in between two sheets seriously!?!

The cabling around the tv was extremely messy and just spoilt the feel of the room.

Toilet roll holders are not holders as they just do not hold the toilet roll. And the toilet rolls definitely can be of better quality.