C ANDERSON

Review of Priority Honda

Priority Honda in Chesapeake is billing me for $44...

Priority Honda in Chesapeake is billing me for $447.xx resulting from the gap in time that my payoff was sent in for the vehicle I traded. I will have to start off by saying that I have had the worst experience with this dealership, but have been very kind and patient. Martin, the salesperson, has been almost exceptional; except misquoting what my interest rate would be (saying that it would decrease from what it was, which it should have, but instead it increased). Raj has been awful. On top of jumping through hoops to have the warranty that I never wanted cancelled, realizing that my insurance was never transferred over after driving the new vehicle for a month & a half, getting a call from another dealer who purchased my vehicle requesting the second key (which I did drop off to them), having issues with my old vehicle being paid off, & now receiving a letter from accounting for the per diem amount totaling $447.33. I wasn't initially told that Priority Honda sends payoffs 4-6 weeks out & for me to continue to make my payments, but I'm glad that I wasn't. I relayed to Martin that I received my payoff amount on Tuesday, Oct 17 when I visited the dealership on Sunday, Oct 22 & I was not for sure if that was a 10 day payoff or current day payoff. I also gave him the per diem amount of $9.22. But, my paperwork was drawn up with that payoff. My payment was current on my vehicle payment before trading, I had just made the payment around the 12th. In late November, I was contacted by the lien holder, claiming that my payment was late. I called the dealership to see why my vehicle hadn't been paid off, since I traded it in one month ago. I was told by a lady finance manager that payments are sent between 4 to 6 weeks and that I needed to still make my payments and I would be refunded, if due. Since we were already at the 4 week mark & my next car payment was coming due on Dec 6th, I could not make pay at that point and figured that the bank would be receiving payment soon. I continued to receive calls from the bank and waited beyond the six weeks. I called the dealership on December 6th again, & the manager, Matt, forwarded me the check stub of where it was paid a few days ago and mentioned that the FIRST CHECK THEY SENT WAS RETURNED!The check finally posted to my account days later. Last week, I received a letter from Priority Honda, expecting it to be the refund for the warranty (cancelled around Dec 1st) that I had to cancel through the company because no one at the dealership would. Instead it was a letter from accounting requesting that I pay $447 within five business days or that I would be sent to collections. They noted that the $447 was due to my payoff being greater than what was put in the deal. I referred to the notes I made on the payoff amount, when I called to obtain it & the $447 is for 48 days of the per diem amount of $9.22. This amount is for the time after I no longer had possession of the vehicle. This amount is not my responsibility and I sure hope that this is not the way they do business with other customers.