Went for a staycation for our anniversary. Paid f...

Went for a staycation for our anniversary. Paid for an upgraded room so we'd have a view. Got a ground floor room with a view of the scruffy bushes and parking lot to one side. Wood entry flooring was broken and peeling up in places. The room otherwise was pretty basic and nothing special. Bed was not very comfortable. Had a cricket in the bathroom the first night. Check in was very easy. Staff at the resort in general were extremely pleasant and friendly. Pool was nice although the cool decking was missing in parts, so very unattractive and hot. Plenty of lounge chairs but not enough umbrellas and it was hot. Service poolside was crazy crazy slow. 45 minutes for a drink minimum. Drinks were pretty bland tasting. Tried two different daiquiris thinking one might be better. Nope. Waitress was distracted and forgetful and guests around us told us it had been like that all afternoon with her. Husband finally went to the bar to close our check and watched her scroll through a hundred or more tabs to find ours. Their point of sale system does not put tabs in alphabetical or room number order so it was just a seek and find game to get the right tab. What a waste of staff time and partially explains why everything took so long. We went into the restaurant Hanyo for dinner one evening. Difficult to find as the entrances on either side of the pool bar are not marked in any way. I had seen a blurb somewhere on the website that mentioned indoor dining so we asked at the bar and were pointed in the right direction. Only one other table had diners. Not surprised since it's completely hidden from view. Guess what, same waitress we'd had outside earlier and service was just as poor. She never asked us for a drink order, only brought water when we asked her, which took 15 minutes. Food was ok, nothing special. View was gorgeous but one lady at the other table had to wear sunglasses since she was facing into the direct sunlight. After the sun had gone down we noticed there were sunshades that could have been lowered to make the experience nicer. Ko Sin on the other hand was spectacular. Great food, great service and nice atmosphere. Signage on the property was few and far between making it difficult to locate anything. Rented a paddle boat one morning. Tried to call the location to ask some questions, no answer, left a vm which was never returned. Eventually walked over, having to ask directions along the way and the kid there said he had been so busy he didn't have time to return our call. One other lady arrived as we did and no one else was on the water. Paddle boat was filthy but the water was very nice and it was a relaxing hour since no one else was around. Website in general is very poorly done. Difficult to find details on just about everything. Maps were very general and didn't help much. All in all we were disappointed in the stay. The friendly staff made it acceptable, but not worth the price by any means.