Donovan Vanek Review of Mike Bruno's Harley-Davidson
Glenn - Salesman. AWESOME +1!
Glenn - Salesman. AWESOME +1!
Trey - Finance. GREAT and Knowledgeable!
General Manager. Very Receptive.
Daniel - Finance. Disrespectful and Rude toward my wife.
Originally stopped at the dealership because a friend of mine was looking at getting a new Harley. After looking at several bikes and inquiring about prices I rode my Heritage Softail Classic to Slidell from Jackson MS for trade in.
Glenn was absolutely awesome and very forward with the whole process. I highly recommend that anyone looking for a salesman without the typical salesman mentality talk to him personally.
Daniel, one of the finance guys I do not recommend at all. After smarting off to my wife (who is a loan officer for a local bank in MS) about interest rates and terms he lost all respect from myself and my wife. If it were up to her we would have left immediately and they would have lost a big sale!
Trey on the other hand was exceptional and made the finance paperwork process seamless and straight-forward. He is also a great guy to just sit and talk to.
Lisa-Marie in parts is also another wonderful lady to deal with at this dealership.
The only complaint other than Daniel's utter disrespect towards my wife is that the website had shown a couple of accessories clearly visible in the ad (Leather hard bag lid covers) that were now missing on the bike that no matter how hard I tried I could not get put back on the bike. With that being said however they did replace one of the missing lower fairing glove-box covers at no charge. Win/Lose I suppose. I cannot for the life of me remember the technicians name in the back that I also had dealings with, but, he was also a great person to have dealings with. In fact, everyone at the dealership besides Daniel's smart mouth I would highly recommend versus other dealerships in the South I have been to. The great service we received from all involved besides 1 person made up for the 1 bad occurrence we encountered while here. I do understand they were hosting an event and were understaffed for the volume of people that were moving through the dealership.
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