We have lost hot water many times this year and I ...

We have lost hot water many times this year and I wrote an email asking for a credit for all the inconvenience and I received a letter months later saying they would NOT give us any credit. Just horrible service. My AC unit is efficient. It sounds like a freight train going through my apartment. By the end of the summer my electric bill is close to $400 and do you think they care? HELL NO! They just tell me it's because I'm on the 3rd floor. I'm also waiting for them to come and service it. It's been 4 days since I placed the call. 1day turn around time my ass!!