Karin Marquering

Review of ATAG Nederland BV

Installed new kitchen 4 years ago with Pelgrim sto...

Installed new kitchen 4 years ago with Pelgrim stove. Glass recently exploded spontaneously! Was shocked. There is an 8 year warranty on the oven, so expect it to be neatly resolved. Experiencing this is annoying enough, I thought so ...... I was put on hold for 3 quarters of an hour to contact ATAG. First thing she said: Glass plate is not covered by the warranty. Second sentence was: technician can come by for assessment at your expense. And what day that could be. DAY!. I work madam of the ATAG! Take a day off because maybe a mechanic can come. Was not possible to plan a time or if necessary part of the day. I don't get angry easily, don't write a negative review. But I can still hope that this company will wake up and become more customer friendly !! Otherwise: DO NOT BUY A DEVICE FROM ATAG BECAUSE THEY DO NOT PROVIDE SERVICE!