My client is requesting a chargeback on a credit c...

My client is requesting a chargeback on a credit card charge that was not requested by our platform.

The customer had a credit card as their payment method and is now paying for something not consumed.

I already opened called and through the help interface and received no help or support.
My client has called me 5 times and sent me 2 emails demanding an answer and I am completely exposed to Superlogica's response time.

The image damage to my business is irreparable. Superlogic literally stole my client on my behalf and not anything I can do.

As you can see on the prints there is no history of charging any amount claimed by the customer, because for us appears as a canceled transaction and the amount was debited on the customer invoice.

I await the good will of Superlogica to respond.

For now, I will have to pay for the error of the superlogic and have the image of my company compromised.