Sales guy David Rivera was fantastic and rates 5 s...

Sales guy David Rivera was fantastic and rates 5 stars. The facility rates 4 stars ---- nice, big open showroom, widely spaced seating areas and extremely clean garage for inspecting vehicles. I am also pleased that I received a great vehicle at a fair price and a fair value for my trade in. David Rivera worked with me on all of the arrangements.

I'm rating 2 stars overall for my visit primarily because of the lengthy delays I experienced in the Finance Manager's (MJ) office. This was not necessarily his fault, and he did apologize at least 4-5 times for the delays. I don't know if the delays were caused by the systems/software/interface he was using, unresponsive computer, lack of training, or just a slower-than-normal internet. The Finance Manager blamed it on his computer several times and at one point he had to completely restart his machine. I was extremely frustrated at the lengthy delays.

This entire visit lasted 2.5 hours, which was unacceptable to me. If this had been a car I was purchasing for myself, I very well may have walked out the door before completing the purchase. But this car is for a family member and I had promised to bring it home that very day. And I did. Eventually. I have the car and I'm happy with the car. But I have purchased many cars from a variety of new/used dealers, and I can tell you that this visit should have lasted about 1 hour. Tops. Prior to arriving at the dealership, I had the price, terms, and trade-in value settled with David. I put down a deposit for the car online. I filled out the credit application prior to arriving. I have stellar credit. There was simply no valid reason this visit should have taken 2.5 hours.

Another issue I had was with the high-pressure sales job given to me by the Finance Manager on the additional-cost extended warranty options and HondaCare items. Yes, I expect these sales pitches with every finance manager. But this was more annoying than normal, probably because of all the lengthy delays and the length of time I spent in his office. After I turned down the FM's pitch, he left his office and sent in one of the Assistant Directors to apply even MORE pressure on me to purchase the extended warranty. Why all this pressure to convince me to extend/enhance the 4 year warranty I was already getting on my CPO Honda? This was totally out of line. And that Assistant Director made some comments that I would consider rude and disrespectful to someone that was spending $20K at the dealership.

Bottom line for this dealership is that the negotiated prices they will offer are probably the best in the metroplex. The sales team is top notch and will work with you to secure a good deal. But this dealership needs to work on halting the high pressure sales pitches on their extended warranty packages and streamlining their overall process so it doesn't take as long to finalize the purchase.