I want to start off by saying that this review doe...

I want to start off by saying that this review does not reflect the service I received from the Service guy specifically. He was very nice and helpful and I enjoyed working with him. He told me that they were experiencing challenges with their computers which slowed down them being able to get information from Parts. I still feel 1.5 hours is a long time to wait to find out that the key that I came in to replace may need to be ordered. When I made the appointment online I wrote that I was coming in because I lost the remote to my car. You already know what kind of car it is, that information is included when you make the appointment, so why is no one checking to see if the part is available upon my arrival, or even in advance, although I understand that kind of proactive service is a lot to ask for these days. By the time it's all said and done I would have been here 2 hours for a key replacement. Mind boggling. Of course, I received a text with all the other "service recommendations" they have for my car - totaling over $2000. I highly suspect these last 1.5 hours were spent looking at my car and trying to figure out how to suck more money out of me instead of focusing on what I came in for. This is why I get service at Christian Brothers. I only came here because CB couldn't replace the key.