Called Able Group Plumbers yesterday as we had no ...

Called Able Group Plumbers yesterday as we had no hot water. They said they would send someone out today between 9am and 12 noon, at 8.45 they call and say no-one is coming out earliest they can do is tomorrow afternoon, that will mean I have been 4 days without water. Member of staff very unhelpful, I asked to speak to a manager also really poor customer service, basically said nothing they can do. I am a reasonable person, I know that people call in unwell, that is fine but this company needs to have a lesson in back up plans for when this happens and take a customer care course whilst they are at it! I WILL NEVER USE THIS COMPANY AGAIN and I suggest the same to everyone else!! I have now called another plumber who is coming out today no problem.