AMATEUR CINEMA - POOR CUSTOMER SERVICE

AMATEUR CINEMA - POOR CUSTOMER SERVICE

Visited this cinema recently to see TRAINSPOTTING 2 and noticed that the screen has a noticeable long mark on the right hand side.

Emailed the cinema to say my wife and I were not happy to then have to wait 10 days for a rely.

Tickets state NO REFUNDS!!!! This is illegal and I pointed this out to this cinema to which the reply was to speak to the citizen advice bureau.

Shockingly bad customer service in a poorly managed sub standard level wannabe cinema.

WILL BE taken this up with national film council and the council for public licensing as this place know they have a issue with their screen and purposely know if a customer requests a refund they have to do so.