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Charlie Newell Review of Hotel ICON, Autograph Collecti...
This hotel has troubling customer service problems...
This hotel has troubling customer service problems related to the arrogance of the staff. I complained to the manager and he corrected an issue that I had. I stayed for 6 nights on a business trip. As I was leaving the valet wanted to argue with me. By the time I got to the airport he sent me an unsolicited note via Facebook to continue to argue with me. It was really creepy. Beware.

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