Woodson Giles

Review of Capital Ford

About a month ago I took my Ford Ranger to Capital...

About a month ago I took my Ford Ranger to Capital for a air bag recall . When the job concluded they turned the truck back to me. When I started it I heard a beep alarm that lasted for awhile and then stopped.
I continued to drive it and each time I started the engine the alarm repeated itself and stopped. A few weeks later I took a long trip and every half hour the alarm sounded and stopped. When I returned home I called Capital to find out what the alarm might mean. It took three telephone calls to finially talk to someone and that was after hours of trying. When I finially was able to talk with someone their response was for me to set an appointment and bring it in. I decided not to waste my time and call the general manager directly. I talked with the sales manager and he arranged for me to bring in at opening time the next morning (Saturday) . I was there at 7:30am and was out by 8:00am. Turns out there was a connector that was loose.
That means the original job was not complete and the tech had a clear indication there was a problem. Capital Service does not listen to their customers, the people who answer there phones do not know how the deal and communicate with customers, and it appears their techs are pushed to go from job to job to move people through the process, get them out and move on. The result is the lazy attitude cost customers more money and Capital to loose customers. I firmly believe this is a management problem, employees reflect the atitudes of the company and therefore it s management. I will never buy another veichle from Capital or use the service functions. They deserve zero stars but that s not permitted in this review process. Darn they act like my time doesn t matter and tend not to accept responsibility for anything. Boo Capital !