Barry Schechter

Review of Holabird Sports

My order of tennis shoes and tennis related items ...

My order of tennis shoes and tennis related items like strings and grips came in a timely manner, but one pair of the three pairs of shoes I purchased was way too tight, so I called and asked for a return tag to be emailed to me to print out so that I can ship them back at Holabird's expense, as per their policy. So, far I have called three times and sent one email in the past ten days or so... but still no return tag. Everyone I've spoken with has been extremely nice and seemed efficient - the last two women both said "I'm giving this to a supervisor right now to take care of, so you're all set." WELL, I'M NOT!!!
I am posting this negative review in the hopes that someone above the manager level at the company sees this and does something about it, before I contact them a fifth time. Holabird will need to offer me a sizable 'no strings attached' credit on my next order ($50, perhaps) or I'll switch to one of their many similar competitors. There's no excuse for this, it isn't rocket science.