Ramzi Mokdad

Review of Acura of North Toronto

My experience is was part bad and part good. Every...

My experience is was part bad and part good. Everyone knows that walking into a dealership to buy a car is a big decision and you want the best deal. I walked into this Acura to buy the 2019 RDX. I had already received a quote from another Acura to trade in my car so I was trying to see if another dealer would give me a better price. It was Saturday at 4pm and the dealership closes at 6. I was dealing with an agent that was doing his best to give me the deal I wanted but something still wasn't right about it. Long story short I walked out putting 1k deposit on a demo car with 400kms on it. (Big mistake on my part) I left and realized I made a bad decision. I called the agent the next day on his cell phone and told him to cancel the deal and that I didn't want to go through with it. He told me to come in on Monday and we'd fix it. I went in on Monday and was told my deposit wouldn't be given back. The floor manager Jordan was very rude and didn't even want to make an attempt at giving my money back even though It literally cost them nothing. The car was already on lot and your employees are commission workers. I didn't sign anything. What's the big deal?long story short they didn't give it back until I escalated the situation to the GM John Listro. He was very kind and understanding and was willing to work with me realizing that it was a mistake on my part. They legally didn't have to give me my deposit back. However John dealt with me like a human not like a sale. I explained my situation and he immediately refunded my deposit. If there is one person you should buy a car from its John Listro. The man speaks to you like a person and not like a car waiting to be sold. Go to this location and speak to him. He'll hook you up.