Very surprised by the one star reviews! Stayed her...

Very surprised by the one star reviews! Stayed here with my boyfriend for an indulgent getaway in a King Jacuzzi Fallsview room. We had a great time and would stay here again.

The positives: good service all around; any calls made to housekeeping or front desk were dealt with promptly; the room was clean and nice to stay in and the shutters leading from the tub into the bedroom made the experience very intimate and romantic; room service was delish; lovely view (I got a few picturesque photos of the Falls at sunset); the hotel's Brasa Steakhouse restaurant was great, even for someone who doesn't like to eat meat like me (more than enough side dishes and grilled pineapple to keep me happy); breakfast buffet was great once I learned about the cooked egg and omelet stations, free in-room wifi if you enter your email address at the front desk

The negatives: our room initially did not have a fridge which I found odd, and we had to call housekeeping to get one; even though the view is lovely the Casino can obscure some good shots, and the casino sign and steam from the building completely obscured the lightshow of the Falls at night; we were told to leave our room service tray for dinner outside of our room for pick up but the tray was not picked up for 24 hours (but we did not call anyone to remind them about the tray); I found one insect in the bathroom at the end of our stay and was VERY surprised by it considering the clean atmosphere of my room, honestly I'm unsure of whether I trekked it in myself but I thought I would mention it anyway; hotel staff forgot to give us a voucher that was meant to be included within the package we paid for.

Overall, I had a lovely experience, but there's room for improvement (especially for the price).