This is a long experience that has not had a singl...

This is a long experience that has not had a single positive feeling. I purchased a car last month and was told my license plates would be shipped to me overnight when they received them (as I'm out of state) three weeks pass and I begin to try to call and find out info before my Temps expired. 7 calls a day for five straight days and never receive an answer. Finally I find out that they have my plates I just need an inspection. Get the inspection and now they never had them they couldn't order them until I got this inspection done. An entire month and nobody thought to let me know. And it took me a week of calling non stop to get an answer. On my drive back to staten island my tires begin to act odd and I realize that they sold me an all wheel drive car with four different tires and now they must be replaced. I was told I had an appointment with service to replace them on their bill when I retrieved my new plates. I have now been sitting here for 5 hours and my car hasn't even been put up on the lift yet. This place is an absolute joke. Their customer service is despicable and even when fixing their previous mistakes they create new ones. Hindsight I wish I had paid the 20 bucks to leave the island and buy my car anywhere else in the world. I will never bring business to this auto group and will make every attempt to deter everyone from using them. If I have to call you seven times and 3 of them I get transferred to a disconnected phone something isn't right.