I was told I would get a 50% refund when we had to...

I was told I would get a 50% refund when we had to cancel our trip due to Covid-19, however last minute the manager Regina decided she would not ok it and contacted Priceline back and told them to take my 50% back. So we paid for a hotel we never stayed at due to a global pandemic! Horrible way to get return patrons when all this is over.