Scandalous!

Scandalous!
I had bought category 1 places for my wife's birthday, in the first row of the balcony in the center: on the day of the performance, we are informed that the balcony is closed () and therefore we will be placed at bottom of the floor (category 3), and obviously without financial compensation. After discussions, we finally managed to be placed closer in category 2, still without financial compensation, which was more acceptable but does not correspond to our purchase.
To flee !!!