Amy Teel

Review of North Texas Tollway Authority

The in-house collection agency for this organizati...

The in-house collection agency for this organization robo-called me multiple times daily for weeks on end, requesting that I contact them---only to be informed when I did, that none of my identifying information could be found in their database; therefore, they had "no ability" to stop the robo calls COMING FROM THEM.

Ultimately, I had to file a complaint with the Consumer Financial Protection Bureau, after which the robo-calls "magically" stopped.

To be clear: I never owed ANY AMOUNT, and was not in their database; yet despite my repeated attempts to resolve, no one could be bothered ("not possible"...) to find a solution until I filed a formal complaint with a third party agency. This is NOT how a public entity should conduct business!