I applied for the RAFT application program on 10/2...

I applied for the RAFT application program on 10/22/19, we are about to enter the new year and I have yet to hear back from them. No phone call, no letter, no nothing acknowledging your application or status. I have called several time, usually with no answer and to leave a voicemail, not sure why as no one calls you back. When I did get to speak to someone I always got the same response, "its to soon call back the following week". The application process filling it out and them explaining how the program works is easy and fast. On the day I went to fill out the application they take you into a room with a few other people to explain to you how the program works etc. On that day we were told it takes about 3 weeks for you to hear something back. It has been more then 3 weeks and I have not heard anything back and its almost impossible to get through to someone. Not sure why they call this emergency assistance because this is NOT "emergency assistance". You need help ASAP I would advise to use them as a plan B or maybe a plan C. Thumbs down!!!!