Crazy customer service, not to say non-existent. 2...

Crazy customer service, not to say non-existent. 2 or 3 days ago, I saw a Spring Promo for the packages on their site next to the Standard. No information on the eligibility conditions, nor the validity dates ??? yet I looked everywhere. Not wanting to take the ticket without being sure that I was entitled to it, I called their customer service. 1 time, 2 times, 3 times, 4, 5 .... and always the same message "we are encountering a higher volume of calls than usual", and this at any time of the day in Week! Finally I reconnected today and the promo is obviously gone.