Service was exceptional, the welcome and check in ...

Service was exceptional, the welcome and check in was friendly and efficient, then when I arrived in my room I had a call asking if everything was to my satisfaction. All of the staff as I walked through the hotel greeted me with a smile and a hello every day. The food was consistently of a high standard and wait staff always helpful. The room was spacious, well presented, had very adequate storage, and was comfortable. The pillows were all similar and a better choice would have been appreciated. The hot water was consistent. The meeting rooms were well serviced, supported and equipped. I liked the coffee in the hotel coffee shop. Of course the views are beyond spectacular from surrounds, restaurant and rooms. It was a short walk to the gondola that goes to the top of sulphur mountain and nearby hot springs. The views from the top are well worth the visit. A free bus service (show room key) left every 20 minutes from early to late for the return trip into Banff. The trip was only a few minutes. I would highly recommend the Rimrock Hotel from every aspect.