Very very bad, low and slow customer care and serv...

Very very bad, low and slow customer care and service, it has been 1 month that I am calling them sending msg and email as I do not have access to my account for the payment of my house Wi-fi and I am not able going to their office as I am working. I am going to withdrawal from my subscription as I can not stand this much carelessness towards customers. It is incredible.