The front desk was extremely rude to me when I cal...

The front desk was extremely rude to me when I called to get a hotel folio. They actually insulted me, saying I wasn't giving the correct name.
Also, I ordered a breakfast that added up to over $200 to be delivered to a conference room at a certain time, and it was extremely late, causing a few people to be late to their next meeting. I had called in the breakfast order the previous day, and spoke to the cafe and even made sure three times over the phone that they had the correct time for delivery to the conference room. I am extremely dissappointed in this hotel, as it's got a luxury rating.