The stuff were amazing but the smell in the room a...

The stuff were amazing but the smell in the room and the tv was broken with annoying sound and when i called for tv repair and they told me the sound is normal for all the tv and I told why is the HDMI not working and he tried to fix it but no work then I told him I want a another TV, he said ok and then never heard from them again. They did not change the tv and the tv was so small like how did this hotel get 5 stars not to mention there were a lot of fleas in the room.