BBB is just a waste and gives businesses bad rep. ...

BBB is just a waste and gives businesses bad rep. One of our customer complaint 3 years ago and we try to contact BBB and could never get hold off any one there and they decided to give us F for not responding for one compliant out of 20 years of doing business. Even today we try to call and we were on hold for 20 mins and then we get the message that no one is available to take your call. We also get calls from different department of BBB trying to sign us up for services which will not help us with our compliant but allow us to put BBB logo on our website. First, they need to learn how to be a better business or organization before rating other companies... It's a good concept but clearly they can't keep up or are able maintain, so they should just shut BBB down. Our customer was taken care off 3 years ago and it wasn't even our fault because customer wanted us to just give away free services for life just because he bought an item for less $100 with only one year of warrant. With this one compliant they are trying to make our business look bad for ever.