Robert Hepner

Review of Johns Hopkins Bayview Physicia...

My mother has been here for about three weeks. I ...

My mother has been here for about three weeks. I am giving one star due to the fact that a significant amount of the staff they hire lacks integrity, respect, and compassion. This is not my first disappointing encounter with this medical institution. During the covid pandemic all of the issues within these medical facilities and rehabs have been highlighted. I gave my office number to the doctors three different times because I get no service in my office; they kept calling my cellphone and never even put it in the system. Trying to call them back at anytime is a complete nightmare, I was trying to locate my moms doctor or nurse and they transferred me so many times I lost count, I was on the phone for 58 minutes unit I finally was able to get the name of the doctor caring for my mother thanks to the evening nursing supervisor of the institution on 9/16/2020. Any human being is bound to get frustrated. I had a doctor today 9/16/2020 tell me I am not familiar with the extensions or numbers its best you just call back to the front desk.... come to find out my mom was on that unit after I was told that I called the wrong unit. Then the receptionist are just lacking compassion, people are upset they are calling because their loved ones are in here not well; if the staff is too sensitive because they feel people are being mean then they should not work in any medical institution. Its not about them its about the family members or significant others that we cannot see because they do not allow anyone to visit due to covid. This institution was lacking integrity and public trust all the way back to when it was called City Hospital it just has different owners with not the improvement that the surrounding communities need and or deserve.