Dena Tourville

Review of Lewisville Volkswagen

Getting a tire repaired was the second major nega...

Getting a tire repaired was the second major negative experience we have had with Bobby Beck's VW on our 2016 Golf Sportwagen. Although the fist incident caused permanent damage to our car, I decided to give them a second chance as they had tried to right the original wrong.

When I ran over a nail and my tire pressure light came on, I took the car to the dealership to be repaired. Not only did I spend an hour and forty-five minutes waiting on the service because they were "repairing it properly," but when we had another tire issue and took the car elsewhere for not having an additional 2 hours to wait on a repair, we were informed that they could not repair the tire but had to replace it.

This dealership does not follow NHTSB recommendations, which makes me question the standards of other work they perform. For your personal safety, your family's and other drivers' safety, as well as the additional cost to make a proper repair/replacement, I do not recommend service at Bobby Beck's VW.