My husband surprised me for my birthday by staying...

My husband surprised me for my birthday by staying at Sirata..We checked in..loved the room and common areas until we checked out..my husband checked his bank account and he found 3 different charges..when we called the front desk named Cristina stated that by mistake the charged other room too and will take up to 7 days to get the money back.Advised her that wasn t acceptable that we needed our money back..she said nothing she can do and put us on hold for several minutes..every time that she was back to the line... on hold again..we called from another line trying to get an explanation and Michael picked up phone saying that he was the manager on duty..he said the same thing..a mistake from the billing department...if you re staying on this hotel..CHECK YOUR BILL AND BANK ACCOUNT BEFORE YOU LEAVE..mistake like this can cause overdraft fees or holds on your account or simply if you don t claim..they stay with the money..NEVER AGAIN..