Sam s

Review of kate spade

Very poor customer service. I made the effort to ...

Very poor customer service. I made the effort to visit the store on a trip to NYC as I love the Kate Spade brand. Found a dress that I liked and wanted to wear for an event 2 days later. Asked the assistant to hold it for me while I popped across the street - came back 10 mins later to find that she had sold it to someone expressed an interest in it as well.
Their response " sorry but we have a store on Madison" - 60 blocks from where I was.
I left angry and put off from my purchase the other stuff I liked in the store. This is very poor customer service and an example that the store disregarded a customer request.
Won't be shopping there again.