Eric E

Review of AMP Security

Update 9/5/2019: Spoke with Amp and they have take...

Update 9/5/2019: Spoke with Amp and they have taken steps to resolve my issue. They assured me they are taking steps to improve communication with their service department and apologized. I felt the head of service was sincere and wanted me to have a better experience than I had.

[Original Complaint]

My personal issues with Amp are ongoing. It started with a misleading sales pitch, continued with a sales guy using my name to push systems on my neighbors... after I told him he couldn't, and culminated in a move that left me without any decent security option moving forward. I've spoken with their support at least a half dozen times and now that I've made my complaint public, they say they've tried to help, but it's to save face. The bottom line is this: I've been paying for monitoring for 2 years without any equipment and I still have 10 months to go. That is the average contract with another security company. After 2 years of Amp service my wife and I moved and we didn't have access to remove our system. The sales guy had told us moving was simple and Amp would install a new system when and if we moved. Amp was willing to sell us a new system using a convoluted points system to add sensors. They offered me some kit with x number of points and each sensor had a different phony point value. Needless to say if was going to be expensive but that wasn't even the bad part. The kicker was they would only sell me a system if I signed a new 60 month contract. My only other option was a $1250 cancellation fee. I offered to obtain the appropriate hardware and resume my current contract but I was told it was not an option. So now Amp keeps telling me they have been "more than fair" with the options they've presented me. My unwillingness to sign a new 5 year contract has left me paying for a service I no longer have. Whenever you call their customer service all you will ever hear is, "but you signed the contract.". It doesn't matter what your experience is, they will never waiver from that contract. That is probably the best warning I can give.