Paola Torrani

Review of Donafelondra RDN FINECO AS TAL...

Fineco bank has discriminatory policies as well as...

Fineco bank has discriminatory policies as well as terrible customer service. Cuban citizens cannot open a bank account with Fineco, even if they are residents in the UK for many years and spouses of UK/EU citizens because Fineco has labelled them as a terrorist. Apparently, they have to follow this rule to respect the American embargoed (???). A private citizen is not a company, hence not under the embargoed regulations. I then had a conversation with customer service based in Milan. I have described the situation and asked if this can be discussed further. The person I have spoken with didn't even empathise for a minute, instead used a tone of superiority and just said sarcastically: 'thank you. Goodbye.' I am speechless...
PS to offer a solution for people interested in Fineco due to Filippo Basagni's comment: If you are travellers, Revolut is much better than Fineco. No charges for the standard account, one card to use worldwide and for the different currency (yes! only one card!), virtual cards and shopping cards to protect your account, many currencies, instant exchange rate and no fees; free transfer within EU for both sending and receiving.