Jenna Grodecki Review of KMS Management
BEWARE: If you do decide to move into these dumps,...
BEWARE: If you do decide to move into these dumps, make sure you ask for a move in check list and make them sign off on items that are damaged when you move in- DON T FORGET TO MAKE COPIES AND MAKE SURE ALL CORRESPONDENCE IS IN WRITING! They will try to take half of your deposit for anything and everything! If I could give them negative stars, I would. This was by far the most difficult leasing experience I have ever had. I have lived in 10 different apartments over the years and have not once been treated so poorly by a leasing company. Every time we had to do anything involving the office it was a struggle. The office director, Mandy, is a complete coward and couldn t even confront me via email after a few of my requests- she directed everything to their corporate location. Every time we found an error in communications regarding our leasing agreement (which happened often throughout the year) we had to call multiple times, put up with being patronized, were given false information, lied to, ignored, and had to jump through hoops to even get them to look over the lease with us. They made resolving simple tasks seem like something you needed a doctorate to solve. We moved out almost 2 months ago and have yet to receive our deposit. They also have a massive cockroach problem. Moral of the story: this was a horrible experience full of poor communication, poor organization, poor upkeep with the properties, rude and dehumanizing treatment, awful customer service.
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