J Luber

Review of PEP BOYS AUTO PARTS

I trusted Pep Boys and I paid for it!

I trusted Pep Boys and I paid for it!
Here I am joining the club of unhappy customers of Pep Boys.
My original review was to debunk the theory that many people were complaining about, that Pep Boys Ridge Ave failed people for safety inspection for bogus reasons in order to increase revenue. It turns out that one repair on my XTS Cadilac was not needed in order to pass inspection like they said. The dealership verified that it was an unneeded repair at the time costing me almost $1000. I wrote it off to an innocent mistake by the mechanic.
Then yesterday I brought my work van in for inspection. I'm a former professional mechanic and it needed nothing to pass. The mechanic told the service writer that it needed front struts. I asked to see this bad strut and upon inspection it was fine and well within PA Safety Inspection Law. I presented the law to the service manager (below) and showed him it was not "severe leakage" but normal weepage as shown in the diagram below. They wouldn't budge from their position and were so unprofessional and dismissive that I wonder how many times they have been caught doing unnecessary repairs.
Now I believe all the negative comments and experiences of fellow customers feeling overcharged or bid up on repairs during inspections.
This was a real creepy and sleazy experience with Pep Boys. I will never go there again. I took my van 2 blocks away and they inspected the strut and vehicle and passed it right away.
DON'T TRUST PEP BOYS. YOU'LL PAY FOR IT TOO!