Bestill Heis

Review of Crest Cadillac

I'm a dealer and my friend purchased a hard-to-fin...

I'm a dealer and my friend purchased a hard-to-find pre-owned vehicle from here. She purchased online, sight unseen and in that instance the dealer needs to be extremely thorough in describing and prepping the vehicle. They are the eyes of the consumer. Getting one key is definitely not acceptable and there was also damage on an interior part that is common but not detected in the photos. This was a high end vehicle and an unexpected $1000 expense upon receiving it is infuriating and unfair. While the transaction was seemless, it is fair to say the vehicle wasn't represented fully. I know making it right hurts the sale, however, that is the price a dealer pays when a vehicle isn't completely reconditioned and prepped prior to delivery.