Kevin Vanderhyde

Review of Genz-Ryan

Scheduled in October to have a "plumber" come out ...

Scheduled in October to have a "plumber" come out today from 0800-1200 time frame , at 0934 hrs I called to get an on the ETA for the plumber, receptionist stated that we were cancelled because I did not answer my phone. (My cell indicated no incoming calls or missed calls). They called another cell we had listed but they left no message, based on that Genz-Ryan decided to cancel the appointment. I wish they would have made a better effort in reaching us or just take some ownership that they failed to do so.
They need to work on their communication skills, based on this negative interaction we decided to cancel all together for the day and go with another company. Past experiences with Genz-Ryan have always gone very well.

Update: Email sent the next day response from GR states the manager has been trying to reach me and left a message? There's no evidence of that on my cell phone.