Alexandra P

Review of Westin New Orleans

I am an SPG platinum member and I have stayed all ...

I am an SPG platinum member and I have stayed all over the world in SPG properties. This one has a great view of the city but the rooms were dingy and smelled damp. the double beds were the tiniest I have ever seen and the pillows were not up to typical Weston standards. We received an upgraded room, but I would be scared to see what our original room was supposed to be like. The doors are paper thin and we were woken up all night by people in the hallway.

Whenever we asked for something to be brought to our room (iron or cutlery), we had to call four times (not exaggerating) and sometimes it never came.

The location is great - walking distance to French Quarter and all of the key sites. Close to the streetcar to go to the Garden District.

I had higher hopes for this hotel. Was sadly disappointed.