Was told by DHL my parcel would be delivered befor...

Was told by DHL my parcel would be delivered before 1 pm when I called early in the morning. By ten to one and still no sign of DHL, I called the hotline and was told the parcel was not coming and was asked if I wanted to reschedule my parcel to the afternoon. I asked to speak to the manager. Waited for five minutes, I hung up the phone in exasperation. This is DHL for you.