Terri Parker

Review of HYATT REGENCY NEW ORLEANS

None of my expectations were met from previous con...

None of my expectations were met from previous conversations, prior to my arrival. I requested a feather-free room and didn t receive it. I requested extra towels, and didn t receive those either. I was also forced to wait/ sleep in the lobby until 3 A.M. because Karen (Front Desk Agent) had to finish paper work. While waiting, I witnessed her check in 3 different groups. I later requested to speak with a manager because I didn t understand why I was forced to wait when the room was vacant. Joana (Manager) came out to speak with me. Her approach was very aggressive! Joana didn t greet me with a hello , nor did she ask how she could assist me. She immediately started telling me what I couldn t do before listening to any of my concerns. She did a lot of eye rolling and cutting my sentences short. I returned the aggression to get my point across and advised Joana to work on her customer service skills.