Connie M

Review of Jacks Wholesale Windows

Buyer Beware! 1 star is too generous. Jack s Whole...

Buyer Beware! 1 star is too generous. Jack s Wholesale Windows continually violates Federal Regulation Title 16 Chapter 1, Subchapter B, Part 239.4 If an advertisement uses lifetime, life, or similar representations to describe the duration of a warranty or guarantee, then the advertisement should disclose, with such clarity and prominence as will be noticed and understood by prospective purchasers, the life to which the representation refers. I have made repeated attempts to have defective products replaced or repaired under a lifetime warranty, only to be refused by the company. I only have notes on calls going back to August 2014 but have had issues with door jambs since 2010 or 2011. The most recent contact was July 25, 2020 ongoing since last summer. I need two door jams and thresholds with sill pans replaced or preferably refunded so that I can have the job done correctly. There is also damage to my wall. They refuse to do anything at all, blaming it on Home Guard, which they now tell me only covers frames for 5 years, never a lifetime warranty as they told me.

I paid just under $11,000 for windows and doors with written contract stating there would be a lifetime manufacture and installation warranty. The door contract reads in part, 2.) Manufacture (3) Homegard doors, ...to be new Construction Style...3.) Issue Manufacturers Lifetime Warranty- Jacks Lifetime Warranty on Installation. The window contract reads similarly, 3.) Manufacture And install one Gorrel 7004 4 Lite bow...Increase opening for bow to 8 one way. 4.) Issue Manufacturers Lifetime Warranties, transferable including accidental glass breakage, non pro-rated, no deductible. Jacks Lifetime installation warranty...

The company refuses to honor the contract. They told me they won t cover any rot from water damage. The photo was taken last summer before I began my last attempt to get them to do what they promised. It's much worse now.